ABOUT US

OUR COMPANY

At Empire Protection, we place a strong emphasis on providing our clients with tailor-made & integrative security solutions to ensure the safety and security of their site. We believe that no two clients are alike, which is why our security experts work with you to build a step-by-step, fully responsive and effective security solution to fit your needs.

Our dedicated management team consists of industry leading security professionals with over 20 years experience in the private security sector. They take everything into consideration when crafting and presenting our clients with security solutions.

OUR VALUES

At Empire Protection, we have 5 core values:

1. No task too large for us to handle
2. Client-centered approach
3. Building client trust and confidence with every interaction
4. Industry leading training programs
5. Creating positive experiences for our clients and communities

WHAT WE BELIEVE

• No task is too big for us to handle
• Empire Protection is a service company first, and a security company second. By this we mean that we are an organization that promotes customer excellence and have earned a strong reputation for going above and beyond for our clients. We are firm believers of the following philosophy: the only way you can only trust somebody with a big task is to see how they handle the smaller one. However big or small the task, we will make sure it is taken care of.

• Building client trust & confidence with every interaction
• Every interaction we have with our clients is an opportunity for us to build trust and help them instill their confidence in us. Whether it be a conversation over the phone, responding to an alarm, managing their event, or simply seen within the community, we believe that EVERY interaction is a opportunity for us to increase our clients trust and confidence in Empire.

• Client-centered approach 
• Security breaches can happen at anytime, whether it be during the day or into odd hours of the night. This is why we provide all of our clients with 24-7 support through our mobile team. Our mobile team is a dedicated group of highly trained individuals who are ready to support our clients and respond to any type of situation that may arise at their events or properties.

• Industry leading training programs
• The Ministry of Ontario mandates that all security guards must complete the basic security guard training course to obtain their security license. Although, this course is important in getting your license, it does not provide sufficient training after one gets their security license. Here at Empire, we have developed industry leading training programs for our personnel, which teach our officers how to make use of their most powerful tool, their words. Our officers are carefully chosen and well-trained in customer service, problem solving, conflict management & de-escalation.

• Creating positive experiences for our clients and communities
• Every client we serve and neighborhood we serve in should be impacted in a positive way. Whether someone is a client or not, we have a responsibility as a part of the community to help in whatever way we can. Whether this means helping out at the local food drive or providing security at no-cost to the local fundraiser, there is always something we can do to help them out!